Contact Us
If you are having any issues with the app, in-app purchases, bugs, etc. or would like to leave feedback for further improvement or feature suggestions, please use the contact form below.
Frequently asked questions
Who is the app designed for?
TrackNinja is for an individual or small race team looking to streamline their data acquisition in order to optimize both on- and off-track. We are developing further features to include professional race teams and shops that run multiple race cars.
Do I need an account?
Yes, you need to create an account before using TrackNinja. You can use an email address or log in directly using Google, Facebook or Apple.
What do I get with a Free account?
The Free account is limited to 3 Events worth of data, one vehicle, one tire set, and our set of default checklists.
What do I get with a Pro account?
A Pro account allows you to record and sync video to your GPS data, save an unlimited amount of Events, show your lap times on the public Leaderboard, create multiple vehicles, and create your own custom checklists.
Can I use multiple phones at once?
Yes, you can use the same account on multiple devices. For example, if you leave one device in the vehicle running GPS and want to add your data from the pit wall from another device, you can.
Can I use an external GPS device?
Not yet, but we are looking at implementing this in later releases.
Can I use an external OBDII device?
Not yet, but we are looking at implementing this in later releases.
Can I use this on my laptop/desktop computer?
Not yet, but we are looking at implementing this in later releases.
How do I get my name on the Leaderboard?
With an active Pro account, in the Settings panel there is a toggle to display your lap times publicly.
Is my data private?
There are many privacy settings within the app to decide what, if any, data you would like to share publicly alongside your profile and lap times. No matter what your settings are, TrackNinja will never share your data outside of the app.
How do I report a bug?
If you encounter a bug or any issue, or would like to suggest a feature, use our Feedback Form above.